- How is my order shipped?
Orders are shipped Monday through Friday, excluding UK public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
UK and EU - ROYAL MAIL Recorded First Class.
USA - ROYAL MAIL International Tracked Service
- How long does it take for my order to reach me?
Items in Stock
Where items are in stock, orders are despatched within 5-7 working days after payment confirmation. Typically, UK and EU orders take between 24-72 hours after dispatch. For US orders ground service is used and can take up to 7-14 working days depending on the delivery address.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of MODES.T. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card, Factory Stock Discrepencies.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of MODES.T or the carrier.
Where items are pre-order or made to order, please allow 4-6 weeks for dispatch. Upon receiving your despatch e-mail.
Despatch dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of MODES.T. These interruptions include, but are not limited to, Manufacturer Issues & Factory Stock Discrepencies.
- Which countries do you ship to?
If you have any delivery queries, please email firstname.lastname@example.org
- What are your delivery charges?
- How do I know when my order has been shipped?
You will receive an email, to notify you of despatch and you should allow the time stipulate above before you receive your order
- How do I track my orders?
Tracking numbers are not autumatically sent to customers at present, however, if you wish to receive yours, please contact us at email@example.com and it will be sent to you.
- How do I start shopping online with Modes.t?
For step-by-step shopping instructions, please follow the progression below:
- When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
- To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
- To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
- To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
- To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
- When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.
You can provide this information by filling in the fields requested on the screen.
To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.
All items are in stock unless "Out of stock" is indicated on the product page OR on the product description it states "Please allow 4-6 weeks for delivery as this item is made to order". On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date or product where possible.
Yes, it is possible if the delivery address is in the listed countries.
- What is your cancellation policy?
Our "no questions asked" cancellation policy allows you to cancel your order with us:
Please contact us at firstname.lastname@example.org to cancel your product
Where an item is made to order or pre-order and it has already been put into production with the factory, cancellations can only be made at our discretion
If you would like to amend your order, please contact us at email@example.com
You will receive an email acknowledgement. Your order will be only dispatched upon receipt of payment.
We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro as well as Paypal. Please note that all payments are charged in Sterling Pounds. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
- How do I use a promotion code?
To use a promotional code, please follow these steps:
- Place your orders.
- Proceed to checkout.
- Enter your Promotion Code at the box indicating "Promotion or Coupon Code". Simply type or copy and paste (recommended) the promotional code in this text field.
- Submit your order to see the final amount with your promotion discount applied.
You can cancel your order provided you contact us at firstname.lastname@example.org within 7 days or receipt of your items. Once you do this you will be sent a returns address which you will need to post your items to in order to receive a full refund less postage cost. Please note that we strongly advise you pay extra to send your items back recorded or tracked to ensure you receive a full refund as refunds cannot be processed unless physical items are received by the company
- Do I need to register and set up an account to shop?
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
For missing or wrongly shipped items, please contact us at email@example.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9am to 5.30pm (UK time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.
Please note, if production of some of the items from your order is delayed, we may send your order in two packages to reduce the time of receipt of your items, but this is at our discretion. You will be notifed by e-mail if delivery times have been delayed for some of your items and you may request for your order to be sent in two parts as and when your items are ready.
There is no minimum order requirement. Delivery charges will remain as specified.
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- Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.