FAQ

 

FAQ

  • How is my order shipped?

 

Orders are shipped Monday through Friday, excluding UK public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

UK  - ROYAL MAIL TRACKED 48
EUROPE - ROYAL MAIL INTERNATIONAL TRACKED & SIGNED
USA  - ROYAL MAIL INTERNATIONAL TRACKED & SIGNED

 

  • How long does it take for my order to reach me?

 

Items in Stock

Where items are in stock, orders are dispatched within 7-10 working days after payment confirmation. Typically, UK orders take between 24-72 hours after dispatch. For US and EU orders ground service is used and can take up to 7-14 working days after dispatch but this ultimately depend on your local customs so may take slightly longer than this.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of MODES.T. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card, Factory Stock Discrepancies.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of MODES.T or the carrier.

Please note, that sometimes international deliveries can be quite delayed depending on your country's custom process. By placing orders, you understand that these delays are not in our hand and should you no longer want your order, you need to wait to receive the order and send it back successfully to us in order for us to process a refund.

 

Pre-Order Items or Made to Order Items

Where items are pre-order or made to order, please allow 4-6 weeks for dispatch. Upon receiving your dispatch e-mail.

Dispatch dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of MODES.T. These interruptions include, but are not limited to, Manufacturer Issues & Factory Stock Discrepancies.

 

  • What happens if my order is lost?

 

If you suspect your order is lost as its been delayed and you cannot get any information from the tracking service, we will submit a claim with Royal Mail as soon as you notify us as all our shipments are insured. Once they have confirmed that the parcel is in fact lost, we will then process your refund.

In general, we can only process refunds for lost orders 8 weeks after dispatch as on many occassions (specifically International orders), the package is eventually delivered within that time - albeit delayed.

In some situations where there is available stock- and solely at our discretion - we may resend your order again to you before the 8 week period has passed.

 

  • Which countries do you ship to?

 

Currently, from our website we ship worldwide to all addresses that can be delivered to.

If you have any delivery queries, please contact us here

 

  • What are your delivery charges?

 

UK - £5 (GBP) to any single address.
EU member states - £10 (GBP) to any single address
Rest of The World - £10 (GBP) to any single address

 

  • How do I know when my order has been shipped?

 

You will receive an email, to notify you of dispatch including your tracking number to track your order. Please allow the time stipulated above for receiving your order before contacting us in relation to your items whereabouts.

 

  • How do I track my orders?

 

Tracking numbers are sent automatically to customers in the dispatch e-mail, however, if you have not received yours, please contact us at contact@modestbyt.com quoting your order number and it will be sent to you.

 

  • How do I start shopping online with Modes.t?

 

For step-by-step shopping instructions, please follow the progression below:

  1. When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
  2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
  3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
  4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
  5. To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
  6. When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

You can provide this information by filling in the fields requested on the screen.
All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.

 

  • How do I know if an item is in stock or pre-ordered/made to order?

 

All items are in stock unless "Pre-Order Now" is indicated on the product page OR on the product description it states "Please allow 4-6 weeks for delivery as this item is made to order".  On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date or product where possible.

 

  • Can I deliver to another address, other than my card billing address?

 

Yes, it is possible if the delivery address is in the listed countries.

 

  • What is your cancellation policy?

 

Our "no questions asked" cancellation policy allows you to cancel your order with us:

  1. Before the Products are delivered to you; or
  2. Within 7 working days of receiving the Products.

Please contact us at contact@modestbyt.com quoting your order number to cancel your order or return your items

Where an item is made to order or pre-order and it has already been put into production with the factory, cancellations are not usually made unless at our discretion

 

  • I would like to change my order. What should I do?

 

If you would like to amend your order, please contact us at contact@modestbyt.com quoting your order number and we will do our best to accommodate you provided your order has not already been shipped.

 

  • How do I know that my order has been successfully submitted?

 

You will receive an email acknowledgement. Your order will be only dispatched upon receipt of payment.

 

  • How can I pay for my order?

 

We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro as well as Paypal. Please note that all payments are charged in Sterling Pounds. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

 

  • Is it safe to use my credit card on your website?

 

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

 

  • How do I use a promotion code?

 

To use a promotional code, please follow these steps:

  1. Add all your chosen products to your cart.
  2. Proceed to checkout.
  3. Enter your Promotion Code at the box indicating "Promotion or Coupon Code". Simply type or copy and paste (recommended) the promotional code in this text field.
  4. Submit your order to see the final amount with your promotion discount applied.

 

  • What is your return Policy?

 

You can cancel your order provided you contact us at contact@modestbyt.com within 7 days of receipt of your items quoting your order number. Once you do this you will be sent a returns address which you will need to post your items to in order to receive a full refund less postage cost. Please note that we strongly advise you pay extra to send your items back recorded or tracked to ensure you receive a full refund as refunds cannot be processed unless physical items are received by the company. You can view our full refund policy here

 

  • Do I need to register and set up an account to shop?

 

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

 

  • What if there are missing or wrong items when I receive my order?

 

For missing or wrongly shipped items, please contact us at contact@modestbyt.com and quote your order number. Our customer service is open from Monday to Friday, 9am to 5.30pm (UK time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

Please note, if production of some of the items from your order is delayed, we may opt to send your order in two packages to reduce the time of delievery of some of your items, but this is at our discretion. You will be notified by e-mail if delivery times have been delayed for some of your items and you may request for your order to be sent in two parts as and when your items are ready.

 

  • Is there a minimum order value?

 

There is no minimum order value.  Delivery charges will remain as specified.

 

  • What are the recommended browsers for this site?

 

This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.

 

  • Is my personal information kept private?

 

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you. 

 

If you still have any questions, please contact us here.

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