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Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We are able to offer returns or exchanges on any unopened products provided you notify us within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note that our return and exchange policy only applies in the following cases:

  • Returned items must have tags still attached and must be returned in a resellable condition.
  • Returned items must have no visible signs of wear or use.

Please note that our return and exchange policy does not apply in the following cases:

  • Discounted items are final and cannot be returned or exchanged
  • If returned items do not have original tags and are not in a resellable condition.
  • If returned items have visible signs of wear or use.

The exception to the above is the following:

  • Items damaged in transit to you - If you receive an item damaged on delivery, please send a photo of the items damaged within 24 hours of receiving your parcel to contact@modestbyt.co.uk and once a member of our team has reviewed your information, you will be sent an identical replacement product - in the case that we are unable to send you the same product, you will be offered store credit or a refund to your original payment method.

Please note that our return and exchange policy only applies in the following cases where a package cannot be delivered, in the following instances, customer will be offered a replacement if available or a refund:

  • Item lost by the Carrier (DHL, Royal mail, Hermes etc)
  • Item cannot be shipped by Modes.T for whatever reasons including but not limited to stock issues
  • Item is returned to sender yet no attempts at at delivery have been made by our nominated carrier

Please note that our return and exchange policy does not apply in the following cases where the customer is deemed responsible for the non-delivery

  • Customer provides an incorrect address and parcel cannot be located
  • Customer refuses delivery and parcel cannot be located

Please note that our return and exchange policy partially applies less costs incurred unto us. In such cases,though the customer is deemed responsible for the non-delivery, we may, at our discretion, offer a refund less the costs incurred to us (including but not limited to, postage and packaging)

  • Customer provides an incorrect address but the parcel is returned to Modes.t
  • Customer refuses delivery attempt and parcel is returned to Modes.t

The exception to the above is the following:

  • Where a customer would like to keep their order and have their items resent. In this instance customer may be asked to cover the additional shipping costs however, this may be waived at our discretion.

To initiate any return or exchange, please complete the following steps:

Fill out the form below quoting your order number and reason for refund and a member of our staff will respond to you with further instructions

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